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Global Technology Education LLC (GTE) is committed to a 100% customer satisfaction. If you’re unsatisfied for any reason then feel free to claim a refund on your purchase. 

Our Commitment to Customer Satisfaction

At GTE, we stand firmly behind our POS systems, web/e-commerce platforms, and integrated business solutions. We are committed to ensuring 100% customer satisfaction with every purchase. If you’re unsatisfied with your GTE product or service for any reason, we have established a clear refund process to address your concerns.

Refund Eligibility

    • Initial Purchases: This refund policy applies to first-time purchases only, not to subscription renewals or recurring payments.
    • Request Window: To be eligible for a refund, you must submit your request within 7 business days of making your original purchase. Refunds do not apply to websites, web hosting, web maintenance or e-commerce services that require a contract.
    • Documentation: Please include your order number and reason for the refund request when contacting us.

Technical Support First Approach

We understand that technical issues are the primary reason customers seek refunds for software products and integrated business solutions. Before requesting a refund:

    1. Contact Our Support Team: Please raise a support ticket through your GTE Dashboard or email us so our technical team can understand where you’re experiencing difficulties.
    2. Allow For Resolution: Most technical issues can be resolved promptly through our dedicated support channels. Our team is available to provide personalized assistance to ensure your GTE solution works as expected.

How to Request a Refund

If you still require a refund after seeking technical support:

    1. Email our customer service team with your order details
    2. Include “Refund Request” in your subject line
    3. Provide a brief explanation of why you’re seeking a refund
    4. Our team will respond within 2 business days

Terms of Refund Issuance

When a refund is approved and processed:

    • You agree to discontinue use of any GTE premium products or services associated with the refund
    • You will relinquish all rights to the purchased software, tools, or services
    • You will confirm in writing that the products will not be utilized after the refund is issued
    • Access to mock designs, premium features, templates, and support will be revoked

Processing Timeline

    • Standard refunds will be processed within 5-7 business days
    • If approved, refunds will be issued to the original payment method used for purchase
    • Processing times may vary depending on your financial institution

Enterprise Solutions

For custom GTE Enterprise solutions or hardware purchases, please refer to the specific terms outlined in your service agreement, as special conditions may apply.

If you have any questions about our refund policy, please contact our customer service team or call (904) 990-7310 during business hours.

Last updated: March 2025