Recent market research from Q1 2025 indicates significant improvements in customer satisfaction metrics when AI agents are integrated with POS systems with an average transaction value increase of 15% through personalized recommendations.
According to the latest Retail Consulting Partners POS and customer engagement survey, 54 percent of retailers have mPOS devices – and 38 percent of businesses without them say implementing them is a priority. By 2028, mPOS transactions are expected to reach over $6 trillion, according to Statista.
Since the recent integration of AI Agent to assist our clients with global technology education we can testify to reduced wait times for web users seeking our services. Our retail clients leveraging the power of GTE Enterprise have also witnessed faster checkout times decreased by 27% using AI-assisted POS systems.
Higher Satisfaction Scores: Customer satisfaction ratings increased by 18% in locations using AI agents
Despite the trend in mobile commerce, less than 35% of small businesses experience a significant ROI from Increased Loyalty programs. But in the past couple of years repeat visit frequency rose by 12% following implementation of AI-enhanced checkout experiences.
By merging operational efficiency (via POS automation) with community-centric rewards that reflect local preferences Bodegas and mini-marts are thriving with their loyalty and reward programs.
This impact has become particularly pronounced in local and specialty retail, where NielsenIQ data shows that 73% of smoke shop customers and 68% of liquor store patrons research products online before making in-store purchases.
Traditional POS systems often operate in isolation from online channels, creating inventory management challenges and limiting growth potential. According to recent market research, 67% of small retailers report significant inefficiencies in managing inventory across physical and digital channels when using non-integrated systems.
The path to loyalty success lies in treating customers not as transactions but as neighbors—rewarding their patronage while deepening their connection to the your store’s role as a community cornerstone.
